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Wednesday, May 12, 2021

Outage hits MyWestern

By Nicole Martinson

The MyWestern portal was down as Western Academic Technology and User Services worked on updating the system. Students had been unable to access the homepage when the software supporting the login page on MyWestern unexpectedly crashed on May 23.

Since last week, the homepage has started responding again.

John Farquhar, Academic Technology and User Services director, said a “central authentication service” allows users to access a single sign-on throughout Western’s campus on computers and programs such as Canvas and Outlook email.

“It’s a surprise to us that it broke,” he said.

One of the main reasons it broke is because the CAS software is running several versions behind the modern update, he said.

He said MyWestern being used as a page that links to various resources for students means that it was mainly an inconvenience for students.


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